Return Information

General Returns/Cancellations
If you would like to return an item, you have 14 days from the purchase date to return it in it’s original condition and unopened.  You will be refunded the purchase price but not the shipping price.  You are responsible for the return shipping cost.  If you purchased an item within the last 24 hours and wish to cancel or you need to make a change, please notify us immediately.  Most items ship out within hours of ordering so it’s very important to contact us immediately to make a change or cancellation.  If the item has already shipped out and we completed the order per the original invoice, we ask that you follow the general return policy.

Please ship returns to:

Tyler Crafts
Attn: Returns
PO Box 304
Mustang, OK 73064

 

Damaged Merchandise
We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.  If your item arrives damaged, please let us know immediately.  At our discretion, we will either have you return the item or request you provide photo evidence of the damage so we can file a claim with the USPS.  We will provide you with a return shipping label if we deem necessary or you cannot provide photo evidence.  We will try our best to work with you and make it right with a full refund or with a replacement.

 

Wrong Merchandise
Hey, everyone makes mistakes.  If we send you the wrong product, please let us know immediately.  We will provide you with a return label to send the wrong item back.  Once we see the incorrect item is on its way back to us (by tracking number) we will send you the right item or refund your purchase, whichever you prefer.